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Frequently Asked Questions

How Do I place an order through the website?

Shopping Copart products is fast easy and secure. Browse through the products and click on the product that interests you. Simply add the item and quantity to your shopping cart. When you are ready to check out register or verify your customer information. Select your payment method and submit your order. Print your cart page or receipt for your records.

What payment methods do you accept?

We take Visa, Mastercard, American Express, as well as PayPal.

When can I expect my order?

You should receive your order in 7-10 business days. All shipments are processed with UPS ground.

What if my product is backordered?

We make great effort to ensure all products on our website are in stock however due to circumstances beyond our control our stock of a certain item may be out. Should this arise we will contact you and revise your estimated delivery date. If the date does not meet your standards we will do our best to offer you a comparable product as an alternative to the one you originally ordered.

How can I get my order faster?

You can choose a faster method of shipping in the check out process. Rush charges will be applied to your final cost.

Is there a minimum I need to order?

At this time there is no minimum order.

Will I be charged a sales tax?

All domestic state and local taxes will be added to your final cost if applicable.

Can I make changes to my order once I place it?

Since your order is processed as soon as it is placed we are unable to make any changes, corrections or cancellations. Please take time to review your order before placing it. You will need to place a new order for additional items. To cancel an order; please contact us at 1(888)-464-8337 Ext. 2812; restocking fees may apply.

Is my credit card information secure?

Your security is a top priority; Sureship Inc. is a Payment Card Industry (PCI) compliant merchant. PCI compliance is a set of security standards created by the major credit card companies to protect customers from identity theft and other security matters.

What is your return policy?

Since all products are personalized we are unable to accept returns. If you feel you received the wrong product or it is defective contact us toll free at 1(888)-464-8337 Ext. 2812 within 30 days of the invoice date. If it is determined there is a material or manufacturer defect we will issue a return of the goods you received and repay the freight cost. We can not accept returns sent C.O.D. nor can we accept return based on normal wear and tear. All claims for shortages, loss or non-delivery must be made within 10 days from date of invoice. Claims for damages in transit must be made with the carrier when you received your product.